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Frameworks for IT Management: An Introduction

Frameworks for IT Management: An Introduction

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Creators: Jan Van Bon (chief Editor), Tieneke Verheijen
Publisher: Van Haren
Category: Book

List Price: $57.00
Buy New: $51.99
You Save: $5.01 (9%)



New (6) Used (2) from $51.99

Rating: 3.5 out of 5 stars 2 reviews
Sales Rank: 905376

Media: Paperback
Edition: 1st
Pages: 226
Number Of Items: 1
Shipping Weight (lbs): 1.2
Dimensions (in): 9.3 x 6.7 x 0.6

ISBN: 9077212906
Dewey Decimal Number: 658.4038
EAN: 9789077212905

Publication Date: September 15, 2006
Availability: Usually ships in 1-2 business days
Shipping: International shipping available
Condition: Brand New. Delivery is usually 5 - 8 working days from order, International is by Royal Mail Airmail

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  • Measuring ITIL: Measuring, Reporting and Modeling - the IT Service Management Metrics That Matter Most to IT Senior Executives
  • Foundations of IT Service Management: based on ITIL (English version)

Editorial Reviews:

Product Description
This itSMF publication covers the most important frameworks in use, in a neutral and objective way, so that readers can better understand the potential value of each instrument. Each framework is described by a well-known expert in that field, in a structured format, to emphasize the specific characteristics. A consistent approach to each chapter allows easy comparison between the instruments: a description of each framework, the origin/history, where the instrument is used, description and core graphics, approach/how to, relevance to IT management, strengths and weaknesses, cross-references/relationships and links and literature. This first edition of the itSMF Frameworks for IT Management guide contains descriptions of (in alphabetical order) AS 8015, ASL, BiSL, CobiT, eSCM, eTOM, Generic Framework for Information Management (PrimaVera), IPMA Competence Baseline, ISO/IEC 20000, (formerly BS15000), ISO 27001 (ISO 17799/BS7799), ISO 9000 (GB/T 19000), ISPL, IT Balanced Scorecard, ITIL(R), ITS-CMM, PMBoK, PRINCE2(R), M_o_R(R), MSP, Six Sigma, TickIT, and TQM.


Customer Reviews:

4 out of 5 stars Framework of Frameworks.   May 29, 2007
JI Sowden (Wellington, New Zealand)
3 out of 3 found this review helpful

Not quite what I was expecting and the analysis of AS8015 is little more than restating that standard. However, it's still a very useful guide to help see the forest through the trees. The standardised presentation of each framework is particularly useful for comparing and contrasting.


3 out of 5 stars Frameworks for IT Management: An Introduction   August 28, 2007
Susan A. Feyerabend (NJ)
0 out of 11 found this review helpful

I don't want to ignore your request for a review, but I cannot review this purchase. I was asked to purchase this book for two different people here at work, for job-related needs. However, I have not read the book. I really can't rate this but my response won't go thru without a rating, so I chose the middle of the scoring.

 
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