Business Process Change, Second Edition: A Guide for Business Managers and BPM and Six Sigma Professionals | 
 enlarge | Author: Paul Harmon
Publisher: Morgan Kaufmann
Category: Book
List Price: $49.95
Buy New: $29.97
You Save: $19.98 (40%)
New (38) Used (8) from $22.48
Rating:  9 reviews
Sales Rank: 85936
Media: Paperback
Edition: 2
Pages: 592
Number Of Items: 1
Shipping Weight (lbs): 2.6
Dimensions (in): 9 x 7.8 x 1
ISBN: 0123741521
Dewey Decimal Number: 658.406
EAN: 9780123741523
Publication Date: July 13, 2007
Availability: Usually ships in 1-2 business days
Condition: All orders ship same business day via standard shipping (USPS Media Mail) if received by 1 PM CST.
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Product Description
Every company wants to improve the way it does business, to produce goods and services more efficiently, and to increase profits. Nonprofit organizations are also concerned with efficiency, productivity, and with achieving the goals they set for themselves. Every manager understands that achieving these goals is part of his or her job.
In this balanced treatment of the field of business process change, Paul Harmon offers concepts, methods, cases for all aspects and phases of successful business process improvement. Updated and added for this edition are coverage of business process management systems, business rules, enterprise architectures and frameworks (SCOR), and more content on Six Sigma and Lean--in addition to new coverage of performance metrics.
* Extensive revision and update to the successful BPM book, addressing the growing interest in Business Process Management Systems, and the integration of process redesign and Six Sigma concerns.
* The best first book on business process, the most up-to-date book to read to learn how all the different process elements fit together.
* Presents a methodology based on the best practices available that can be tailored for specific needs and that maintains a focus on the human aspects of process redesign.
* Offers all new detailed case studies showing how these methods are implemented.
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| Customer Reviews: Read 4 more reviews...
 The Best Overall Perspective of BPM August 12, 2007
Randy Sorensen (Phoenix AZ, USA)
10 out of 10 found this review helpful
In 2004, I worked in a business unit at my company that had experienced a period of declining performance. Our senior management felt that one of the causes was work processes that had become cumbersome and inefficient over the years. I was asked to sponsor a process improvement initiative to try to simplify and streamline how we did work. I didn't know where to start, so I went on a crash course to learn everything I could about improving business processes. I read some great books by Geary Rummler, Roger Burlton, Michael Hammer, and many others. I learned about things like process modeling, process redesign, process improvement, process automation, BPM tools, swimlanes, value chains, CMMI, process owners, Six Sigma, Lean, process architectures--and the role of IT in enabling all of this.
This intense study provided me with a valuable foundation of knowledge, but I still didn't know how pull all of the pieces together. Organizations are extremely complex systems. To improve performance, which approaches work best under which situations? Which tools to use? What skills are needed to improve and redesign processes? What's appropriate, and what's not?
In early 2005, I discovered Business Process Change, First Edition, by Paul Harmon. This book provided me with the big picture perspective of the BPM world that I sorely needed. It helped me to ask the right questions and to structure our process improvement plans more effectively. The issues we have been addressing require long term solutions, and this work continues today. But, we are building an infrastructure that will integrate people and technology into our process change initiatives to ensure the sustainability of our efforts and results.
The First Edition not only helped me organize a more effective process improvement strategy in our business unit, but I also consider the knowledge and perspective gained to be a significant factor in my being selected to lead our relatively new Center for Process Excellence (CPE), a central BPM group located in our corporate offices. The mission of our CPE is to promote a process-based culture throughout our company. We currently lead process improvement and redesign projects to solve specific business problems, and we have begun to develop process modeling skills in our lines of business. We are now focusing on establishing an enterprise business process architecture for our organization and securing executive support for large-scale business transformation.
Thankfully, I now have the Second Edition to consult as we continue on our process journey and take our work to even higher, more ambitious levels. I bought my copy two weeks ago, and while I haven't read it cover-to-cover yet, I have read enough to know that this is not the First Edition with just some cosmetic changes. It is a complete overhaul. It reflects the newest and best thinking in business process change and management today. Like the First Edition, it is a surprisingly clear, practical and useful guide. That's the bottom line for me--what works and how can I use it.
If there was ever a must read book for business process change professionals, this is it.
The Second Edition in Virtually a New Book July 31, 2007
Paul Harmon, Editor, Business Process Trends (San Francisco, CA, USA)
8 out of 8 found this review helpful
Readers of the first edition of Business Process Change should know that the second edition is virtually a new book. It has been reorganized to emphasize enterprise level process activities, process level projects and implementation level activities. Major sections on enterprise frameworks, process problem diagnosis and BPMS have been added and most chapters have been reworked to add information about changes that have occured since the first book appeared in 2003.
Paul Harmon, author of Business Process Change
Very good discussion of business process - applicable to a broad arena of work October 19, 2007
L. Atha (Rocket City, USA)
4 out of 4 found this review helpful
I think this is the best book that I have seen that allows an organization to consider business process at the enterprise and department level. I have been engaged in business process management in the government for years, trying to define the processes, trying to communicate them, trying to improve them. This is by far the best treatment and guide I have seen. This is what I have been looking for and couldn't find.
Harmon has created a New Standard September 11, 2007
Gary Kirkham (Cambridge, MA)
3 out of 3 found this review helpful
I have been leading business process management projects and working in the BPM space since the late 1990's. I found this book to be as complete and well written as any reference could hope to be.
From my perspective, this book does for BPM what Harold Kerzner's books do for project management - set the standard for others to follow.
Business Process Change September 29, 2007
Sarath R. De Silva (Wheelers Hill, Victoria Australia)
3 out of 3 found this review helpful
This is about the best Business Process book I have read so far. I worked in a IT transformation for a big Telecommunications company which entailed adopting a new approach to Business Process and Operational Process Development and I found this book very useful. This book with the book Business Process Management - Practical Guide to Successful Implementation provided me with most of the knowledge needed.
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